Fabric and sewing Disclaimers:
Our garments are made from reclaimed materials. Either fabric scraps resulting from the industrial cutting process at the clothing factories or unwanted irretrievable clothing items from friends and neighbors and other waisted fabrics are sewn together in apparent and sometimes irregular stitches. These imperfections are part of our story and are not to be considered damages. Each of our items has variations and can not be reproduced identically with respect to the type of fabrics and their exact arrangement nor to the seams irregularities. We strive for authenticity and we consider that a 'fair' garment is a beautiful one solely by its character.
Most of our items are one size. For the ones that have a tight fit we have adopted the following size guide:
SIZE XXS XS S M L XL
bust 80 84 88 92 96 100
waist 60 64 68 72 76 80
hip 86 90 94 98 102 106
Common currently accepts credit/debit cards* as methods of payment. Please note customers will be charged in full at the time of order placement.
*Accepted credit and debit cards: Visa, MasterCard.
Once your order has been placed you will automatically receive an order confirmation sent to the email address provided at checkout. The email confirmation will include your order number, order summary (including product name and size), and all other relevant order details.
Once your order is placed, please allow up to 1-2 business days (does not include weekends or holidays) for your order to be processed, packaged, and ready for shipment. Please note the 1-2 business days for processing does not include shipping transit times. Shipping times vary depending on the shipping service chosen during the time of order placement.
Please note that custom made orders placed (via email@example.com or directly in our shop by choosing the 'made to order' option) are not subject to the above processing times. Made to order items generally will take 1-5 business days for the order to be confirmed during which some email exchanges will set the terms of the contractual agreement. Then 14 business days for order production, plus shipping transit times. A specific timeline will be confirmed once your custom made order has been placed and confirmed.
Canceling Your Order
You can cancel your order as long as it has not been processed (entered the production line, packed, and/or shipped). We will do our very best to cancel any orders before the order enters our shipping queue.
To Cancel Your Order:
E-mail firstname.lastname@example.org with your full name and order number
For the 'made to order' items, you can cancel your order if you are not satisfied with the fabrics and arrangements options we will present you with. We also reserve the right to cancel your order if the terms of the contractual agreement can not be set in 5 business days' time.
Please see the 'refunds' section on this page for canceled orders.
Modifying/Exchanging Your Order
We are unable to offer the capability to modify/exchange your order directly on our website at this time. To modify/exchange your order, please follow the below steps:
If the order has not been processed/shipped please follow the Cancelling Your Order instructions. Then once the order has been canceled on our end, you will have to place a new order for the appropriate item online.
If the order has been fulfilled/shipped please review the Return Policy below. You will need to go through the return process and then place a new order for the appropriate item online. Returns will only be accepted if your request adheres to our return policy listed below.
[SHIPPING & TAXES INFORMATION]
At the present moment, the only items in stock are the prototypes that showcase our work. Therefore please consider at least 14 days for us to be able to process, produce, and dispatch your order. The number of days for shipping will be calculated from the time the order is completed.
Domestic orders - Romania: 1-2 business days FREE
Europe: 3-7 business days 130lei (25EUR)
Rest of the world: we do not currently ship to the rest of the world.
The exact shipping costs will be applied to your order at checkout.
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. Please note that all shipments outside the EU are subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne to you.
Shipping tracking: You will receive an email containing your Tracking Number once your package has been shipped from our distribution center.
[RETURNS & REFUNDS INFORMATION]
As we believe in customer satisfaction, we will do our very best to accommodate return requests. However, in order to return an item and be refunded you must meet the following conditions:
All refund requests must be initiated within 14 days of the delivery date
All returned items must be in its original, unused, unaltered, undamaged and unwashed condition
All returned items must be returned with the original tags and packaging
All return items before being shipped back to Common must be pre-authorized for return in order to be accepted and processed for a refund approval
Please note that the original shipping fees are not refundable.
Fabric and sewing Disclaimers:
Our garments are made from reclaimed materials. Either fabric scraps resulting from the industrial cutting process at the clothing factories or unwanted irretrievable clothing items from friends and neighbors and other waisted fabrics are sewn together in apparent and sometimes irregular stitches. These imperfections are part of our story and are not to be considered damages. Each of our items has variations and can not be reproduced identically with respect to the type of fabrics and their exact arrangement nor to the seams irregularities.
Please note that custom made orders (made to order) are not eligible for returns, they are considered final sales except for the unlikely occurrence of defects in our production process.
Common reserves the right to reject returns that do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address and not processed and refunded.
Initiate a refund request within 14 days of your Common order delivery date by emailing email@example.com with your request for a return. Be sure to include the following order details:
E-mail subject line format example: “Refund Request for Order #1075”
Name (first and last) on the order
E-mail address entered during checkout
Shipping address entered during checkout
Reason for your return request
Pictures if the received item is damaged, defective, or incorrect
At our discretion, we will determine the eligibility of your return.
If your request is confirmed eligible to return, then our team will provide you with a return authorization number. Please note the customer will be responsible for shipping the item back to our office, and the customer will incur the shipping cost. Below are appropriate shipping instructions to ensure your return package is return and processed as quickly as possible:
Repack the items you were approved to return for inspection
Please ensure the item is in its original condition and include all original tags and packaging
As the client is responsible for shipping charges, please choose a courier of your choice. We strongly recommend using a courier that provides package tracking and signature confirmation in order to avoid package loss. We may not be held responsible for any lost packages that are not delivered to and signed by us.
Write your Return Authorization # on the outside of the package being returned (i.e.; RA# 001)
Once shipped back, please reply to previous e-mail correspondences with firstname.lastname@example.org with the tracking number
Once your return item is received, inspected, and confirmed acceptable, a refund will be issued on your behalf, on the same credit/debit card that was used for the original payment.
For an accepted return, you are entitled to receive a complete refund minus the original shipping fees.
For an accepted canceled order, a refund will be issued on your behalf, on the same credit/debit card that was used for the original payment. For a canceled order you are entitled to receive a complete refund minus a transaction fee of 2%.
For a canceled order regarding a 'made to order' item, a refund will be issued on your behalf, on the same credit/debit card that was used for the original payment in the amount of 90% of the paid price. 10% of the paid price is considered design consultancy on behalf of the client and is not refundable. Please note that custom made orders (made to order) are not eligible for returns, they are considered final sales except for the unlikely occurrence of defects in our production process.